About Lyric Theatre Hamilton

What is the Lyric Theatre Hamilton?
The Lyric Theatre is a "live performance" venue with bar facilities. We offer a wide range of concerts (musical genres), variety, dance and theatre. Upcoming event listings can be viewed on our home page or on the 'TICKETS' page.

Ticket Purchases - Box Office
To purchase tickets for a performance the following avenues are available:
1. online at www.lyrichamilton.com 
2. by email at  infor@lyrichamilton.com providing name, telephone number, desired performance date and time, and number of tickets.
3. by calling box office at 905.527.6135.                                                                                                                                                                       4. by visiting the Lyric box office 2 hours prior to every performance) 434 King St.West, Hamilton, ON L8P 1B7. 

If tickets are available for the particular show you wish to attend, you can also buy your tickets at the door before the performance. We don't recommend this option, however, as shows do sell out in advance.

Due to the high volume of calls at peak times, you may get the answering machine. If you do get the answering machine please leave your name, telephone number (preferably a day & evening telephone number), the performance you are interested in, and the number of people in your party. If you do not get a return telephone call, please try us again as we may have had a problem noting your correct contact information.                                                                                             

On-Line Ticket Purchases
To purchase tickets online for any of our shows, simply click on the 'BUY NOW' button of the show for which you wish to purchase tickets. To view our full schedule click here or on the 'TICKETS' navigation tab at the top of each page. Remember, on-line ticket purchases provide real time seat selection, secure on-line payment, print@home tickets and NO waiting in line.

Box Office Hours
Open 2 hours prior to each performance start time.

Directions
Located in downtown Hamilton, the new Lyric Theatre is easily accessible by bus or car. It is also within seconds of the Hwy. #403 exit ramps. Located on King Street West between Pearl and Locke Streets, the Lyric is located on the north side of King Street. See map.

Parking
Parking can be found immediately across from the theatre and on the street. There a number of parking lots within the neighborhood. Costs/times vary depending on the location and the time of the day or evening. See Parking Map

Public Transportation
Bus Stop: King & Pearl
• GO Transit gotransit.com
• Hamilton Street Railway hamilton.ca

Evening Performances
Doors open at 7:00 pm
Showtime is 8:00 unless otherwise posted

Matinee Performances
Doors open at 1:00 pm
Showtime is 2:00 pm unless otherwise posted

Credt Cards Accepted
We accept Visa and Mastercard. Patrons may also come to the box office at the Lyric Theatre and purchase tickets in advance of a performance by using cash, debit or credit card.

All ages shows
Lyric Theatre is an all-ages venue. It is up to the parent to decide what is appropriate for their children to see. EVERYONE needs a ticket.

Gift Tickets
Gift Tickets may be purchased through the box office. Gift Tickets can be obtained on-line, by calling, emailing or visiting our Lyric box office. These tickets can be personalized.

Lyric Theatre Website & Newsletter
The Lyric Theatre website lists performances, dates, times seat maps and directions. We offer an online newsletter. Patrons may sign up for this from the Lyric website at www.lyrichamilton.com .  JOIN OUR MAILING LIST

Seating
The Lyric Theatre offers seating for its performances based on the type of performance, number of expected guests and the comfort of our patrons. The types of arrangement generally fall into three categories: General Admission, Reserved Cabaret Table Seating, and Reserved Theatre Seating.

• General Admission (GA)
• Reserve Cabaret Seating at Tables (RS Tables)
• Reserve Seating in a Theatre Arrangement (R)

General Admission (GA)
A General Admission show at the Lyric gives us the flexibility to provide either table, theatre, or standing depending on the particular show. Sometimes our GA shows have a combination of tables and theatre seating. Sometimes we have rows in the front and standing/dancing areas. For some shows where there is dancing, we reserve the right to have less seats on the floor than there are people in the room. Please call the box office if you have questions regarding a particular show's seating arrangement.

NOTE: "General Admission shows do not have reserved seating." We reserve the right to rearrange or remove General Admission seating to accommodate standing room or space for dancing.

Cabaret Style (CS)
This is the Lyric's most intimate seating arrangement, guaranteeing tables on the floor. Total seating capacity is 180 people for shows using cabaret table seating. Tables seat 6 people. Tables are identified by 'Letter'. When buying seats at tables, you are not reserving a particular seat at that table. Rather, you are reserving space at the table. Unless you are reserving an entire table, plan on making friends with others at your table. Occasionally there are also a very limited number of General Admission "standing room" seats also available at the rear of the venue for Cabaret Style seated shows.

Theatre Style (TS)
For more popular events theater style seating increases the capacity by removing the tables. Theatre style reserve seats are sold by individual row and seat. Occasionally there are also a very limited number of General Admission "standing room" seats also available.

Picking-up tickets
Unless you choose to have your tickets mailed to you for an additional $5.00 mailing charge, all tickets at Lyric Theatrel are will-call tickets. It means that you will pick-up your tickets at the door prior to the performance. Upon successfully purchasing tickets, you will receive an email confirmation. PRINT AND SAVE this confirmation. Bring the confirmation to the show as proof you have purchased tickets. Only this email is proof of your purchase. If you choose to have tickets mailed to you, please allow 7-10 days for delivery. We offer and highly recommend online ticket purchases and print-at-home tickets.

Sold Out shows
Yes, if a performance is posted as SOLD OUT, it is true that there aren't any tickets available through the Lyric Theatre. We do not have a waiting list. We do not sell tickets to third-party ticketing vendors. We do not buy-back tickets already sold, and we cannot resell tickets for people who do not show up.

Sometimes tickets become available because an artist doesn't use the complimentary tickets given to them. This is the only situation in which we may have tickets at the last minute for shows that are advertised as sold out. The only way to get them is to arrive when doors open and hope you get lucky. We won't oversell our shows so please don't ask us to.

We have a Facebook and Twitter page on our web site for people to resell tickets to other patrons. This is a convenience to our patrons and we regularly police these pages. Anyone trying to sell tickets for more than the price they paid will have their tickets forfeited. All transactions through these social media pages are the responsibility of the buyer and seller, and not the Lyric Theatre.

Performances start & length of shows
Evening performances start at 8:00pm unless otherwise indicated. Most performances consist of two acts/sets in the length of 45-60 minutes, with a 20 minute break between acts. This is only a guideline and each performance varies.

We also offer matinee performances. For matinees, doors open at 1:00 p.m. with most performances beginning at 2:00 p.m. Matinee performances are between 2:00-4:30pm and usually run the full length with a single intermission. This is only a guideline and each matinee varies.

Cancellation and Refund Policy
What if I cannot attend a show that I have purchased tickets for?

We fully recognize that sometimes life throws us a curveball and are aware of the fact that it stinks to buy tickets that you find yourself stuck with. Having said that, all sales are final. There are no refunds or exchanges for purchased tickets unless the show has been rescheduled or cancelled.

If you cannot attend a show but would like someone else to pick-up your will-call tickets, they will need your email confirmation to do so. You are welcome to try and resell your tickets on our Lyric Facebook page  or our Twitter page for face value if you so choose.

Ultimately, tickets purchased are the responsibility of the purchaser. By providing us with your credit card information, you are purchasing the tickets. Cancellations will be accepted up to 48 hours prior to the performance and refunds will be processed, minus a charge of $2.50 per ticket. No cancellations will be accepted within 48 hours of the performance and thus no refunds issued.

Bar Information
We are fully licensed and offer bottled beer and beer on tap, a selection of wines and non-alcoholic hot and cold refreshments.

Smoking Restrictions
There is no smoking within the premises of Lyric Theatre. Smoking is also restricted outdoors in accordance with City of Hamilton by-laws.

Dress Code
We do not enforce a dress code and dress by patrons varies greatly.

Discounts
Discounts generally are not offered, but depending on the presenter, some may be offered on occasion.

Parking
Patrons may park on the street and at public parking lots. Costs/times vary depending on the location and the time of the day or evening.

Lost & Found
All enquiries about lost items may be directed to our box office or floor staff. We will make every effort to locate your lost items but we do not take any responsibility for lost items.

Private Parties
Individuals or organizations wishing to book the Lyric for a private or concert event may direct their enquiries to our infor@lyrichamilton.com. Pricing varies depending on the function, the number of people and specific requirements. We have experience hosting birthday and anniversary celebrations, charitable events, weddings, company parties and other special events.

Performing at the Lyric Theatre
Artists and groups wishing to perform at the Lyric Theatre should send a CD-press kit to our Artistic Producers, Patrick Brennan or Rick MacKenzie, at 434 King St.West, Hamilton, ON L8P 1B7 or at info@lyrichamilton.com.

Art Exhibits
Art work displayed at the Lyric Theatre, is created by local artists, and available for purchase. Inquiries may be made to our floor supervisor who will provide patrons with artist information. Artists wishing to show their art at Lyric Theatre should contact Rick MacKenzie at 905.527.6135 or info@lyrichamilton.com

Gift Certificates
Gift Tickets may be purchased through the box office. Gift Tickets can be personalized and can be obtained on-line, by calling or visiting our Lyric box office.

Lyric Theatre Website & Newsletter
The Lyric Theatre website lists a wealth of information including our performance listing, seat maps, ticket pricing and directions. We offer a regular online newsletter. Patrons may JOIN OUR MAILING LIST clicking on this link or visiting www.lyrichamilton.com. All new performance listings are announced in our online newsletter, which give patrons an opportunity to book early for a performance before it is advertised to the general public.